Privacy Policy

bb888 is an online gaming and betting platform operated for Bangladeshi users. This privacy policy describes what personal information we collect when you use our website, app, or any other digital service, and how that information is used.

This policy applies to all individuals who have registered on the bb888 platform or are browsing the site. Your personal information is never sold to third parties, and any processing of information is carried out solely for the purposes described in this policy.

To open an account at bb888, you must be 21 years of age or older. We do not knowingly collect information from minors, and if any such information comes to our attention, it is deleted immediately.

2.1 Information Provided at Registration

When you create an account at bb888, certain information is required. This includes:

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification (National ID or passport details)

2.2 Transaction-Related Information

Payment method details are recorded during deposits and withdrawals. bb888 supports bKash, Nagad, Rocket, Upay, and bank transfers. This transaction information is used to ensure account security and prevent fraud.

2.3 Automatically Collected Information

The following information may be collected automatically when you browse the site:

• IP address and device type
• Browser and operating system information
• Which pages were visited on the site and how long was spent on them
• Cookie and session data

Information collected by bb888 is used for the following purposes:

• Account creation, management, and identity verification
• Processing deposit and withdrawal transactions
• Processing applicable bonuses and promotional offers
• Providing customer support — assistance via live chat and email
• Ensuring site security and preventing fraud
• Improving platform performance
• Complying with responsible gaming guidelines

We never sell your information to third parties for commercial purposes. However, a minimum necessary amount of information may be shared with selected technology and payment partners for service delivery, as described in detail in Section 5 of this policy.

4.1 Technical Security

bb888 uses industry-standard security technology to protect your personal and financial information. SSL (Secure Socket Layer) encryption is active on our servers and data transfers. Passwords are never stored directly — only encrypted hashes are stored.

4.2 Access Control

Among bb888's internal staff, only those directly involved in service delivery have access to user information. This access is reviewed regularly and clear procedures are followed against security breaches.

4.3 OTP and Two-Factor Verification

To strengthen security, bb888 has OTP verification in place during login and financial transactions. This measure prevents unauthorised access to your account.

Information may be shared with third parties on a limited basis in the following circumstances:

5.1 Payment Processors

The necessary information is sent to the relevant payment gateway to complete transactions via bKash, Nagad, Rocket, or Upay. This information is used solely for transaction verification.

5.2 Technology Service Providers

Third-party technology providers used for server hosting, data analysis, and customer service delivery are contractually bound to maintain confidentiality.

5.3 Legal Obligations

Information may be provided on the basis of a court order or a lawful request from a legal authority. In such cases, we provide only the information specified in the order — nothing more.

The bb888 website uses cookies. Cookies are small text files stored on your device that help improve the functionality of the site.

• Essential Cookies: For login sessions and security — the site does not function properly without these.
• Performance Cookies: Monitor site usage so that the quality of service can be improved.
• Preference Cookies: Remember your language and other preferences.

You can control or delete cookies from your browser settings, but disabling certain cookies may mean that some features of the site do not work.

bb888 retains your personal information for as long as your account is active or as needed to provide the service. Even after an account is closed, financial records and transaction information may be retained for a set period to meet legal requirements.

Once the data retention period ends, information is securely deleted or converted in a way that makes it impossible to identify any individual from it.

As a registered user of the bb888 platform, you have the following rights:

• Right to Access: You may request to know what information we have stored about you.
• Right to Correction: If there is any error in your information, you may request a correction.
• Right to Deletion: You may request deletion of information in certain cases, though it may not be possible to delete all information if legal obligations exist.
• Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
• Opt Out of Marketing: Contact us at any time to stop receiving promotional communications.

To exercise these rights, contact our support team. We provide assistance 24/7 in Bengali and English via live chat and email.

bb888 believes that responsible gaming practices and personal data protection complement each other. We analyse your gaming patterns and transaction information solely to improve your experience and identify potentially problematic behaviour — not for any commercial purpose.

In accordance with our Responsible Gaming Guidelines, if a user wishes to set limits or temporarily suspend their account, that information is handled in complete confidence.

bb888 reserves the right to revise this privacy policy as needed. If any significant changes are made, registered users will be notified via their mobile number or email. The revised policy will take effect from the date it is published.

Continued use of the site will be taken as your acceptance of the updated policy. If you do not wish to accept the new policy, you may request to close your account. To learn about the overall terms of use of the site, please also read our About Us page.

If you have any questions or complaints about this privacy policy, or if you wish to make a request regarding your information, please contact us through the following: