bb888 Responsible Gaming
Entertainment is best enjoyed when it stays within control. bb888 wants every player to play with awareness and within their means — so that the fun never turns into a problem.
Online gaming is an entertainment activity — but for some people it can lead to a loss of control. bb888 believes that protecting a player is not only the player's own responsibility, it is also ours. That is why we provide a number of tools and features that help you play within limits and seek help when needed.
Our Terms and Conditions include detailed information on responsible gaming — all players are required to follow these rules. We want gaming to remain a normal part of your life, not a burden.
Remember — gambling or betting should never be considered a source of income. There is no guarantee of winning any game. Only spend money that you can afford to lose without it affecting your daily life.
Tools to keep yourself protected
bb888 lets you activate these features on your account — you can do so through our 24/7 live chat or email support whenever you need.
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits. Once the limit is reached, no further deposits can be made.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, you will automatically receive a warning or be logged out.
Self-Exclusion
Close your account completely for a set period (from 7 days to permanently). During this time you will not be able to log in or open a new account.
Loss Limit
Decide in advance the maximum amount you are willing to lose within a given period. Once the limit is reached, no further bets can be placed for that period.
Bet Limit
Set a maximum amount for a single bet. This reduces the risk of losing a large portion of your total budget on one bet.
Cool-Off Period
If you want to take a break for a few days, you can temporarily suspend your account for anywhere from 24 hours to six weeks.
Recognise the warning signs
If any of the following signs appear in yourself or someone you know, it is time to seek help.
Playing beyond your budget
Using money set aside for household or essential expenses on betting, or borrowing money to gamble.
Chasing losses
Repeatedly playing in an attempt to recover losses, and placing bigger bets each time.
Losing track of time
Not realising how long you have been playing, and continuing to play on your phone or device during family time or work hours.
Playing in secret
Hiding your gaming activity from family or close ones, or lying about it.
Playing under stress
Repeatedly turning to betting or casino games to cope with sadness, anxiety, or loneliness.
Unable to stop
Repeatedly failing to stop on your own despite trying — this is the most important warning sign.
Build healthy gaming habits
Before playing any betting or casino game, set a clear budget for yourself — and stick to it. That budget should be money set aside purely for entertainment, money you can afford to lose without it affecting your daily life. If you win, set aside a portion of your winnings — putting everything back on the line is harmful in the long run.
The outcome of every game is determined completely independently. A win or loss on a previous bet has no effect on the outcome of the next one. Avoid thinking along the lines of "my luck is good today" or "I have to win this time". Every bet starts fresh.
Take regular breaks while playing. Playing for long stretches in one go reduces focus and lowers the quality of your decisions. Set a timer on your phone or use bb888's session time limit feature. You can find more details on how to use these features in our FAQ section.
Never bet while under the influence of alcohol or when under mental stress. In these states your ability to make decisions is reduced, and there is a greater chance of placing large bets without understanding the level of risk.
Keeping your personal information secure is also part of responsible gaming. Our Privacy Policy covers this in detail — read it to understand how your information is used and stored.
Where to get help
Asking for help when you are struggling is not a sign of weakness — it takes courage.
bb888 Live Support
Our 24/7 live chat support team is always ready to help in both Bengali and English. Talk to us directly about account limits, self-exclusion, or anything else.
Email Support
If you prefer not to chat, contact us by email. You can seek help while keeping your identity private — our team will respond promptly.
Family and close ones
Talk to a family member or a trusted friend. Hearing from someone close can often help you see the situation differently and strengthen your resolve to make a change.
Professional Counselling
Speak with a mental health professional or an addiction counsellor. This service is available at government hospitals and private clinics in Bangladesh.
Support Groups
Connect with others who have faced the same problem. Many people have managed to overcome addiction through mutual support — you can too.
bb888's commitment
As an entertainment platform, bb888 always puts responsible behaviour first. We believe that genuine enjoyment is not possible without a safe environment.